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Privacy Policy

Last updated: 14th April 2018

Planet Software has created this privacy policy (“Privacy Policy”) in order to communicate its policies and practices relating to the collection, use and disclosure of information about you, the end user. Planet Software has drafted this statement in order to convey a firm commitment to your privacy as an end user of the Sonia website, and all services supplied by Planet Software connected therewith (the “Site” and the “Services,” respectively).

What information does Planet Software collect, and how?

In order to contact us via the Site, you will need to provide your contact details (name and email address) and you have the option of supplying other information (like telephone number, organisation and country).

“Cookies” are small pieces of information transferred from a website to the hard drive of computers through your Internet browser. Most browsers automatically accept Cookies, but can be configured to refuse them. We may use Cookies in very limited instances for connection purposes on certain browsers. The information collected does not contain anything personal to the end user and is discarded daily. Third party websites, which can be accessed through links on the Site, may use Cookies and similar devices to collect information about users, including information relating to products and services accessed, or advertising clicked on by a user, and websites visited by a user after leaving their websites. Planet Software shall not be responsible for such practices that take place once you leave the Site.

Disclosure of Information

Planet Software actively seeks to comply with all applicable statutes and regulations regarding maintaining the confidentiality and privacy of information held by it, including but not limited to the Family Educational Rights and Privacy Act (“FERPA”). Planet Software does not sell or otherwise transfer customer information to third-party marketing companies under any circumstances. It is Planet Software’s policy not to share your personal information with any third parties, other than in the limited circumstances set out below.

Planet Software may disclose your information if we believe in good faith that such disclosure is necessary to comply with applicable law, a subpoena or other legal process. We may also disclose such information as is necessary to identify, contact or bring legal action against a person or entity who may be violating Planet Software’s Terms of Use (or such other agreements to which an end user is a party), or who may be causing injury to, or interfering with, other users of the Site and Services, or other third parties who may be harmed by such activities. In addition, in the event that all or part of Planet Software’s assets are acquired by a third party, user information may be included in the transferred assets.

Receiving Information and Surveys by Email

Planet Software also provides you with the opportunity to receive information and take customer surveys related to the Site and Services, by email. If you do not want to receive such information by email, you may opt out of further communications sent by Planet Software at any time by sending us an email at [email protected] or by calling us at +61 8 8443 6499. Please note that we can only comply with requests relating to email communication sent by Planet Software. If you no longer wish to receive further information by email from any third party, you will need to contact such third party directly to opt out of further communications being sent to you.


The Site may contain links to third-party websites. When you click on these links, you will leave the Site, and will then be subject to the information collection practices of such third parties. Planet Software has no control over the content, policies or actions of these websites, even if you are offered products or services on those websites because you are an end user of the Site and Services. The use of any information you may provide to third parties on other websites, or which such parties may otherwise collect on other websites, is not governed by this Privacy Policy. You should carefully review the privacy policies of any third-party websites and contact the operators of those websites if you have any questions about their use of your information. Planet Software cannot be responsible for any third party, or its affiliates or agents, failing to use your information in accordance with such third party’s privacy policy, or any contractual or other legal obligations to which such third party, its affiliates or agents, may be subject.

Notifiable Data Breaches scheme

The Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Privacy Act) established requirements for entities in responding to data breaches. Entities have data breach notification obligations when a data breach is likely to result in serious harm to any individuals whose personal information is involved in the breach. Planet Software complies with this scheme.